CircleCI

This page is for users needing help with managing their CircleCI payment information. Here you'll find answers to frequently asked questions about Billing details and paying for CircleCI.

Billing

Why Did My Payment Fail? Why Did My Plan Revert to the Free Tier?

Troubleshooting Plan Cancellation for Performance Plan

Best Practices for Canceling or Deleting Your CircleCI Account

Refund request for Performance Plan

How to Access Your Tax Certificate

Performance Plan Overview

How to Reduce Frequent Credit Top-Up Invoices

Resolving an Overdue Balance

Service Credits for Third-Party Outages Refund

How to Upgrade from the Free Plan to the Performance Plan

Are Discounts or Promo Codes Available for the Performance Plan?

How to Transfer a CircleCI Plan to Another Org

Updating the Company Name on Billing

Can I Change My Billing Date for the Performance Plan?

How to Submit a Tax Exempt Status Update (Performance Plan)

Do You Offer a Nonprofit Discount?

Understanding the Difference Between CircleCI's Usage API and Plans UI

Understanding $0 Value Invoices and Correct Billing Statement

Update Admin and Billing Information

Can I switch from credit card to bank transfer or purchase order on a month-to-month plan?

Why is my job "preparing" and what does this mean?

Accumulated a large block of credits: Tips for Efficient Usage.

Performance Plan Prepaid Billing Missing Discount Issue Resolution

Credit Usage Review/Tools

Credit Refills on Performance Plan

How to View CircleCI's W9

Out of Credits| Refills Blocked

Restoring Account from Dunning/Cancelled Status

How do I cancel Starter Support?

How Do Network Storage Charges Work?

Update Billing Contact/Account Name

How do I check the total duration billable for a workflow?

Cancelling Performance Plan Subscription

Accessing Billing Statements

Update Billing Email

Update Credit Card

Prepaid Billing

Frequently Asked Credit Questions

Jobs have completed but workflow duration timer continues to run

How to Update Billing Information (Performance Plan)

Can I Share my Plan? Can I Stop Sharing my Plan?

Why Are My Credits Consumed by Builds from Forks of My Project?

How to Modify Account Plans

Updates to maximum duration of jobs

Are free credits available for macOS open source projects?

Do free credits roll over to the next month?

When will free or open source credits renew?

"Upgrade your plan to unblock build"

Will I be charged while my workflow is "On-hold"?

How many credits does each executor use?

Credit Card Billing Failed Message

Where can I retrieve my statements?

We Signed Up for the Wrong Amount of Credits on the Plan

Update Billing Contact (Performance Plan)

How does CircleCI charge credits for Private and Public Repositories?

Account Troubleshooting & FAQ’s

How to Adjust Your Account Plan

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