Editing Your Support Plan
Changes to your organization's Support Plan must be made by an org admin. If you run into problems identifying an org admin, please use this guide.
Steps
Navigate to your Plan Overview Page
Click on the Manage tab
In the Support section, click Edit (Pencil Button)
Select
Free supportfrom the drop downConfirm Changes
Note that your Support plan will be downgraded immediately, it does not wait until the end of the billing cycle.