Overview
Technical consultations with our Field Engineers will begin with a discussion on what your team is trying to achieve or what problem they are trying to solve. This discussion will enable your team with clear next steps to ensure the customer is enabled and path to feature adoption is clear.
Technical consultations can be triggered by discussions during quarterly business reviews or other non-technical discussions, or by request from your team.
Benefits
Engaging in a Technical Consultation with us will typically provide the benefits of:
A platform for your developers/engineers to articulate their goals or the challenges they are facing. This discussion allows our Field Engineering team to understand the needs and requirements in depth.
The expertise and experience of our team, who can provide insights, recommendations, and potential solutions that the customer may not have considered. This can lead to more efficient problem-solving, potentially saving the customer time and resources.
Clear next steps, ensuring your team knows exactly what to do next. This guidance can reduce uncertainty and confusion, accelerating your team's path to adopting the necessary features and solutions.
Eligibility
Premium and Advanced Support plans
Premium and Advanced customers may request a Technical Consulation from their account team. Your Technical Success Manager and Field Engineer can help recommend a technical success plan to best utilize your services.
Standard Support Plans
Some legacy contract terms include services for Standard Support plans. Please contact your Technical Success Manager to determine if this is an option with your contract.
Consultation Offerings
Your team can work with our Field Engineers to receive technical consultation on the following:
Metrics: Insights API & Dashboards
Storage: Caching, Artifacts, & Workspaces
Docker Layer Caching
Parallelism / Test Splitting forecasting
Testing & Debugging: SSH Reruns
Scheduled Pipelines