CircleCI Customer Engineer (also known as a Dedicated Customer Engineer DCE or Field Engineer) tailors a technical plan to each customer's unique needs, working closely with them to recommend the best services throughout the contract duration.

Unlike traditional methods where the customer needs to understand our services to make selections, our Customer Engineers lends their expertise to define the best plan. The service delivery timeline is also designed by the Customer Engineer, ensuring optimal outcomes and a seamless customer experience based on predicted needs.

While we provide expert advice, we believe in transparency, giving customers visibility into our complete service portfolio. This proactive approach to customer inclusion ensures that your team is always informed and can express interest in any service they desire.

Our customer-centric method relieves the customer from the burden of decision-making, while simultaneously involving them in the planning process for a more personalized experience.