CircleCI

When a customer sends a ticket, it goes through a triage process where the support team looks into the description and sets the priority of the ticket.

Some examples of common ticket subjects for a given priority are listed below.

Please note that these are not exhaustive, and will vary from ticket to ticket.

We the response time will vary according to the Support plan that customer has. Please check our <a href="https://intercom.help/circleci-d50472fc8dce/en/articles/15091511" rel="nofollow noopener noreferrer" target="_blank">Support Plans and SLAs</a> for more details.

Ticket priority is subject to change over the course of the ticket.

How ticket priorities are set

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{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Urgent	We cannot access circleci.com (multiple customer reports) All of our macOS builds are not running all engineers are experiencing this issue (multiple customer report)
High	I cannot access my account and cannot build Received an error on authorization
Normal	Checkout is not working and gives an error Windows SDK issue on windows executor
Low	How does the flaky test detection work We want to use CircleCI and deploy on-prem