Problem
Sometimes when users are signing up, or being invited to an organization, emails can fail to be delivered to their inbox.
This article will cover some common causes and troubleshooting steps.
Common troubleshooting steps
Ensure that the email address is correctly entered when sending the invite.
Check your spam or junk email folder. Sometimes, emails might be directed there.
Make sure that your email is verified on the VCS (GitHub & Bitbucket). Once the email is verified, refresh your permissions from the user settings.
Resend the invite.
Check any company email filters to ensure the email is not being filtered out.
If these steps do not resolve this, please contact support with details of your account and any relevant orgs or VCS connections.